What our customers say
We collect feedback from wherever customers choose to share it, including our online shop, review platforms, social media, messages, classes and conversations in store.
Rather than making you scroll through a giant wall of comments, here is what people consistently say about The Kiwi Fruit is Cute.
Friendly, knowledgeable help
Customers often mention how welcoming the team is and how much they value being able to ask questions without feeling silly. Whether someone is completely new to crafting or knows exactly what they need, people appreciate practical advice and patient help finding the right supplies.
“Friendly and knowledgeable staff, so much choice and a real gem of a shop.”
A proper treasure trove
From fabric, yarn and haberdashery to kits, patterns, handmade gifts and all the tiny useful bits that somehow vanish mid-project, customers love the range and the feeling that there is always something new to discover.
“Such a treasure trove of goodies. Lovely staff, loads of choice and lots of wonderful handmade items.”
More than a shop
A lot of the loveliest feedback is about the atmosphere rather than a particular product. People talk about Make & Mingle, classes, helpful chats and having somewhere friendly to craft, learn and meet others. That matters enormously to us because the community side of the shop is not an extra. It is part of the whole point.
“The craft sessions are a great chance to have a nice chat while making something.”
Care in every order
Online customers regularly mention quick dispatch, good communication and parcels that feel personal rather than processed by a warehouse the size of a small country. Thoughtful packaging, notes and the occasional sweet have all received their own little fan club.
“It arrived quickly, beautifully presented and with a personal note. I will definitely order again.”
Products people come back for
Customers praise the quality and value of our craft supplies, as well as the handmade products stocked by us and our local makers. Reviews often mention items lasting well, being beautifully made and becoming firm favourites rather than drawer residents.
“The quality is amazing and very well made. I would absolutely buy from here again.”
What all of that means to us
The reviews come from different places and different parts of the business, but the same themes keep appearing: kind people, useful knowledge, lots of choice, quality products and a community where customers feel welcome.
Thank you to everyone who has reviewed us, recommended us, sent a message or told a friend. Every bit of feedback helps a small independent business grow and helps new customers understand what we are really about.
Shopped or crafted with us? You can leave a review on the product you bought, through the platform you ordered from, on social media or simply by sending us a message.
Review excerpts have been lightly edited for spelling and length while keeping their original meaning.